Remote Merchant Enablement Specialist

PublicSquare Company Values

1. We are united in our commitment to freedom and truth - that’s what makes us Americans.

2. We will always protect the family unit and celebrate the sanctity of every life.

3. We believe small business and the communities who support them are the backbone of our economy.

4. We believe in the greatness of this Nation and will always fight to defend it.

5. Our Constitution is non-negotiable - government isn’t the source of our rights, so it can’t take them away.

Key Responsibilities:

• Develop and maintain strong relationships with assigned merchant partners, acting as the primary point of contact and liaison between the merchants and various internal teams.
• Regularly review merchant performance, identify trends, and analyze patterns to recommend strategic improvements to merchants.
• Work closely with the sales, marketing, engineering, and support teams to ensure seamless merchant experiences and optimize the integration and utilization of PublicSquare products and services.
• Drive increased utilization of PublicSquare offerings through targeted strategies and cross-sell opportunities that meet both PublicSquare’s objectives and the merchant’s needs.
• Specialize in merchant consulting, engagement and retention strategies, in order to ensure merchant satisfaction and promote long-term engagement.
• Manage the successful onboarding of merchant accounts after PublicSquare receives a signed merchant agreement by collaborating with internal and external key stakeholders.
• Contribute to product development and marketing strategies by providing feedback and insights gained from merchant interactions and performance

Requirements:

• Able to work in a fast-paced environment that requires flexibility
• Excellent communication skills (both written and verbal)
• Experience with HubSpot or similar CRM
• Customer service or account management experience
• Strong ability to multitask, stay organized and follow through
• Strong attention to detail
• Time management
• Quick learner
• Skilled at retaining and communicating information across multiple verticals
• Willingness and ability to work flexible hours to accommodate for merchants across time zones, and to deal with occasional urgent requests outside of business hours

Nice to Have:

• Extensive knowledge of firearms and shooting sports industry
• eCommerce and brick & mortar retail experience, especially in firearms industry
• Extensive knowledge of PublicSquare and parallel economy movement
• Fintech knowledge or experience
• Sales and/or marketing education or experience

What We Offer:

• Company paid Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Flexible time off policy
• Paid holidays
• Discounts on our brands
• Rewards & recognition bonuses
• More to come!