Remote Implementation Specialist

Summary

Join Affirm's team as an Implementation Specialist and combine technical and communications skills to support the implementation of the Affirm solution with retail partners. Provide exemplary support, resolve integration issues, identify new operational processes, develop documentation, engage with stakeholders, and provide product feedback.

Requirements

• Bachelor’s degree or equivalent experience
• 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail

Responsibilities

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
• Identify and implement new operational processes to drive efficiency
• Develop detailed technical documentation
• Engage with internal stakeholders to define cross-functional workflows
• Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

Preferred Qualifications

• Previous experience in the payments or ecommerce space
• Knowledge of HTML, Javascript, API’s

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount