Remote Operations Manager (OTC)
Deutsche Telekom IT Solutions
πRemote - Hungary
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Job highlights
Summary
Join a dynamic team at Deutsche Telekom IT Solutions, the largest ICT employer in Hungary, and contribute to delivering top-notch IT services. As an Operations Manager, you will be responsible for tracking VIP incidents, updating operation manuals, and coordinating knowledge transfers.
Requirements
- Knowledge/Experience with operation
- Active English knowledge, good communication skills
- Project management experience
- Structured and reliable task execution
- Analytic way of thinking
- Proactive problem solving ability
- Ability to handle high workload
- Ability to withstand stress
- Knowledge with Agile (operation)
Responsibilities
- Tracking the handling of VIP incidents, including escalations and adjusting priorities
- Being a single point of contact towards Service Delivery Managers
- Updating the Operation Manual and the operation processes
- Measuring and reporting operational SLAs
- Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
- Controlling the incident handling of Squads within OTC Operations and handling the related interfaces towards other units
- Measuring the efficiency of incident handling, performance of squads / individuals, tracking efficiency
- Preparation, coordination and evaluation of DR tests, fire drills
- Coordinating the testing, introduction, usage and development of operation tools
Benefits
- Experience with Cloud
- Experience in optimizing operational processes
- Team-management experience
- At least 1 year of Operation Manager experience
- At least 1 year of Service Delivery Manager experience
- ITIL Foundation certificate, and/or equivalent work experience
- Experience in agile IT operations
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Please let Deutsche Telekom IT Solutions know you found this job on JobsCollider. Thanks! π