Operations Manager (OTC)

Summary

Join a dynamic team at Deutsche Telekom IT Solutions, the largest ICT employer in Hungary, and contribute to delivering top-notch IT services. As an Operations Manager, you will be responsible for tracking VIP incidents, updating operation manuals, and coordinating knowledge transfers.

Requirements

• Knowledge/Experience with operation
• Active English knowledge, good communication skills
• Project management experience
• Structured and reliable task execution
• Analytic way of thinking
• Proactive problem solving ability
• Ability to handle high workload
• Ability to withstand stress
• Knowledge with Agile (operation)

Responsibilities

• Tracking the handling of VIP incidents, including escalations and adjusting priorities
• Being a single point of contact towards Service Delivery Managers
• Updating the Operation Manual and the operation processes
• Measuring and reporting operational SLAs
• Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
• Controlling the incident handling of Squads within OTC Operations and handling the related interfaces towards other units
• Measuring the efficiency of incident handling, performance of squads / individuals, tracking efficiency
• Preparation, coordination and evaluation of DR tests, fire drills
• Coordinating the testing, introduction, usage and development of operation tools

Benefits

• Experience with Cloud
• Experience in optimizing operational processes
• Team-management experience
• At least 1 year of Operation Manager experience
• At least 1 year of Service Delivery Manager experience
• ITIL Foundation certificate, and/or equivalent work experience
• Experience in agile IT operations