Remote Operations Manager (OTC)

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Deutsche Telekom IT Solutions

πŸ“Remote - Hungary

Job highlights

Summary

Join a dynamic team at Deutsche Telekom IT Solutions, the largest ICT employer in Hungary, and contribute to delivering top-notch IT services. As an Operations Manager, you will be responsible for tracking VIP incidents, updating operation manuals, and coordinating knowledge transfers.

Requirements

  • Knowledge/Experience with operation
  • Active English knowledge, good communication skills
  • Project management experience
  • Structured and reliable task execution
  • Analytic way of thinking
  • Proactive problem solving ability
  • Ability to handle high workload
  • Ability to withstand stress
  • Knowledge with Agile (operation)

Responsibilities

  • Tracking the handling of VIP incidents, including escalations and adjusting priorities
  • Being a single point of contact towards Service Delivery Managers
  • Updating the Operation Manual and the operation processes
  • Measuring and reporting operational SLAs
  • Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
  • Controlling the incident handling of Squads within OTC Operations and handling the related interfaces towards other units
  • Measuring the efficiency of incident handling, performance of squads / individuals, tracking efficiency
  • Preparation, coordination and evaluation of DR tests, fire drills
  • Coordinating the testing, introduction, usage and development of operation tools

Benefits

  • Experience with Cloud
  • Experience in optimizing operational processes
  • Team-management experience
  • At least 1 year of Operation Manager experience
  • At least 1 year of Service Delivery Manager experience
  • ITIL Foundation certificate, and/or equivalent work experience
  • Experience in agile IT operations

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