Revenue Operations Analyst

Summary

Join our high-energy, high-growth software company as a Revenue Operations Analyst! This remote position, based in Europe, requires managing the end-to-end order processing lifecycle, ensuring accurate and timely order processing in CRM and ERP systems, and collaborating with various departments for seamless order execution. You will monitor and resolve order discrepancies, maintain customer information, perform account reconciliations, analyze order trends, and support system enhancements. The ideal candidate is detail-oriented, highly organized, and possesses strong analytical and communication skills. This role involves leading process improvements and handling escalations to ensure customer satisfaction.

Requirements

• BA/BS in Accounting, Business, Finance, Economics, or other related degree
• 3–5 years of experience in order management, revenue accounting operations, customer service, or operations
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP, SUMIF)
• Hands-on experience with NetSuite is required
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication abilities, particularly when interpreting contracts and addressing inquiries
• Analytical mindset with a focus on proactive problem-solving and continuous improvement
• Ability to multitask, prioritize, and work independently in a fast-paced environment

Responsibilities

• Manage the end-to-end order processing lifecycle, including contract review, order entry, validation and RMAs
• Ensure accurate and timely processing of customer orders in the CRM and ERP systems (e.g., Salesforce, SAP, Oracle, NetSuite)
• Monitor and resolve order/contract discrepancies, contract holds and delays
• Collaborate with Sales, Sales Operations, Revenue Accounting, Commissions to ensure seamless order execution
• Maintain and update customer information in all systems (Salesforce and NetSuite)
• Perform reconciliations of customer accounts and understand the historical flow of the customer transactions and invoicing history including any modifications of the contracts
• Analyze order trends and performance metrics to identify process inefficiencies and recommend improvements
• Support system enhancements and process automation initiatives within the order management function
• Handle escalations and urgent requests with a focus on customer satisfaction

Preferred Qualifications

• Familiarity with ticketing systems (e.g., Jira) and Salesforce (SFDC) is highly desirable
• Knowledge of basic revenue recognition and international accounting principles is a plus
• Familiarity with order-to-cash (OTC) workflows is a plus