Remote Operations Support Manager

Summary

Join a rapidly growing, industry leading team at Help at Home as the Manager, Operations Support. This role will ensure effective operational management of all Operations Support departments and work at both a strategic and tactical level in support of the Field team.

Requirements

• Bachelor’s degree in business or related field required
• Proven track record with a minimum of three (3) years of experience in operations
• Experience supporting management including thought leadership and support
• Process improvement experience supporting the development, review, and revision of processes and policies as needed
• Experience in homecare, healthcare, healthcare services preferred
• Collaborative style as a thought partner who works productively with the leadership team
• Ability to work across a matrix and oversee multiple operations support functions
• Strong communication skills, oral and written
• Excellent interpersonal skills
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines in fast paced environment
• Critical thinking and ability to support strategic transformation activities
• Proficient with Microsoft Office Suite, especially Excel

Responsibilities

• Direct ownership of market level operations support functions to ensure company goals and objectives are fulfilled
• Direct ownership of operations support workforce management and planning to ensure appropriate staffing and support for operations functions, including operational efficiency initiatives
• Ensure all operations are carried out in an appropriate, cost-effective way
• Identify opportunities to improve operational management systems, processes, and best practices
• Coordinate different teams to foster exchange of ideas and provide cross-team learning opportunities
• Assess and analyze departmental budgets to find ways to minimize expenses and optimize profits
• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
• Identify potential problems and points of friction and working to find solutions to maximize efficiency and revenue
• Identify opportunities to expand or shift course to take advantage of changes in the market
• Work in conjunction with all branches and leadership for consistency and effective support
• Work effectively with other departments across the market and Field Support Center (corporate) in support of effective field operations to achieve targets
• Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports for all operations support functions
• Responsible for the implementation and execution of strategies that include change management and education
• Provide insight to management related to projects, budgets, and operations
• Perform other duties as assigned