Remote Oracle Utilities Consultant

Summary

Join our team as an Oracle Utilities Consultant and work on managing support ticket systems, providing business user support, and maintaining configuration changes to Oracle CCS. This contract-to-hire position is 100% remote and requires strong CC&B and CCS functional and technical expertise.

Requirements

• Have experience in OIC (Oracle Integration Cloud)
• Have File Manage Transfer experience
• Strong CC&B and CCS Functional and Technical expertise
• 5+ years extensive hands-on experience developing customizations for Oracle Utilities Customer Care and Billing (CC&B) 2.6 application (2.7 a plus)
• Extensive knowledge & experience on CC&B Java
• Experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks etc
• Good knowledge on XAI/XSLT/XPath
• Responsible for the technical design and development including analysis, configuration and troubleshooting issues arising in CC&B application
• Good techno-functional knowledge of Oracle CC&B
• Good knowledge on OUAF framework
• Experience on PL/SQL development
• Minimum 3 years' Java experience
• Good understanding of CCB specific Java including Oracle Utilities SDK, Eclipse 3.7 and Hibernate Query Language, with experience writing high performance, multi-threaded, critical Java application extensions
• Should have broad functional knowledge of CC&B in at least 2-3 core functional areas (Billing, Payments, Credit & Collection, Financials) including good knowledge of CCB Configuration

Responsibilities

• Managing a support ticket system
• Providing support to the business users including incident and problem management
• Evaluating, testing, and approving monthly patches and quarterly releases, and communicating changes to all impacted stakeholders
• Maintaining and implementing configuration changes to Oracle CCS
• Monitoring system alerts and integration performance
• Maintaining and updating relevant system and training documentation and providing training to the business on changes
• Maintaining Oracle and BI Publisher reporting, developing new reports, updating the dashboard
• Supporting the workgroup with utility industry knowledge
• Knowledge Transfer: develop and/or enhance instructions or job aids as needed and through job involvement
• Assess and build and/or update ‘RUN’ processes as needed
• Collaborate with other teams internally as needed to determine the resolution
• Contribute to customer knowledgebase
• Other duties as assigned and determined by the Product Support Manager/Lead