Remote Paralegal, Operations Manager

Summary

Join our team as a Paralegal Operations Manager and lead the paralegal team in managing, processing, and organizing outgoing records requests, incoming agency correspondence, and document productions. Provide day-to-day and functional leadership to the team, promote team cohesion and collaboration, and provide professional growth and development through AO's performance management practices and tools.

Requirements

• 5+ years of work experience that includes progressively increasing responsibilities
• 2+ years experience leading, managing, and professionally developing direct reports, including early career professionals
• 1+ years experience working in an office environment

Responsibilities

• Manage a team of direct reports (senior paralegal(s) and paralegals) in their daily work; promote team cohesion and collaboration
• Lead team in identifying, designing, and implementing new or refined processes, practices, systems, or norms that will sustain collaboration, knowledge sharing, and team and cross-functional effectiveness
• Oversee team’s workflows and responsibilities, including by monitoring incoming workflows and backlogs, adjusting workload distribution as appropriate, and setting and managing benchmarks
• Guide team of direct reports in organizing and prioritizing their work and troubleshooting problems
• Work closely with senior paralegal(s) to audit and perform quality assurance of paralegals’ work
• In coordination with senior paralegal(s), identify and proactively address staffing and workload needs
• Act as a liaison between, and in partnership with Deputy Chief Counsel, the paralegal team and other members of AO leadership to proactively gather feedback from stakeholders to ensure service levels meet organizational needs, while effectively communicating team capacity, and optimizing resource allocation for effectiveness
• Ensure the smooth operation of the team’s workflows, processes, and systems, and as needed, participate in paralegal team’s daily work to address high volume and/or reduce backlogs

Benefits

• 80% of health, dental, and vision premiums paid by the organization
• A retirement plan with a matching contribution
• Remote office reimbursements for personal devices and wireless connectivity