Remote Pathology Support Coordinator

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Natera

πŸ“Remote - Worldwide

Job highlights

Summary

Join our team as a Pathology Support Coordinator (PSC) for a temporary position, scheduled for 3-4 months with the potential to extend. As a PSC, you will perform work supporting the review of tissues/samples by the PA team to ensure quality of tissue acquisition and communicate with clinics and providers.

Requirements

  • High School Diploma (or equivalent) required
  • 2+ years of medical industry related experience
  • Previous computer experience is required
  • Previous data entry experience is required

Responsibilities

  • Review select cases for accuracy of tissue request and escalate to PA’s when needed
  • Complete accurate data entry
  • Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work
  • Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made
  • Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates
  • Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc)
  • Attend interdepartmental meetings if needed and provide feedback on the current process or workflow
  • Monitor errors and metrics for all tissue cases

Benefits

  • Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
  • Free testing in addition to fertility care benefits
  • Pregnancy and baby bonding leave
  • 401k benefits
  • Commuter benefits
This job is filled or no longer available

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