Remote Pathology Support Coordinator
closedNatera
πRemote - Worldwide
Job highlights
Summary
Join our team as a Pathology Support Coordinator (PSC) for a temporary position, scheduled for 3-4 months with the potential to extend. As a PSC, you will perform work supporting the review of tissues/samples by the PA team to ensure quality of tissue acquisition and communicate with clinics and providers.
Requirements
- High School Diploma (or equivalent) required
- 2+ years of medical industry related experience
- Previous computer experience is required
- Previous data entry experience is required
Responsibilities
- Review select cases for accuracy of tissue request and escalate to PAβs when needed
- Complete accurate data entry
- Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work
- Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made
- Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates
- Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc)
- Attend interdepartmental meetings if needed and provide feedback on the current process or workflow
- Monitor errors and metrics for all tissue cases
Benefits
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing in addition to fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
This job is filled or no longer available
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