Remote Payroll Processor

Summary

Join our team as a Managed Payroll Services Account Team Member and take on the challenge of managing client portfolios, ensuring accurate payroll processing, and providing exceptional support. This role requires excellent communication skills, attention to detail, and the ability to work under tight deadlines.

Requirements

• 2-5 years of experience in payroll services, client account management, or a related field
• Experience with managed payroll services, payroll compliance, and tax regulations is highly desirable
• High School Diploma, GED, or Payroll Certification
• Strong understanding of payroll processes, systems, and regulations
• Excellent communication and interpersonal skills with a customer-first approach
• Problem-solving skills with the ability to collaborate effectively across teams
• Proficiency in payroll software and systems
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Detail-oriented with strong organizational skills

Responsibilities

• Ensure accurate and timely payroll processing for assigned clients
• Serve as the primary point of contact for client payroll inquiries and support requests
• Understand client business objectives and align payroll solutions to meet their needs
• Issue Resolution & Cross-Functional Collaboration: Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT
• Escalate complex issues appropriately while ensuring timely resolution for the client
• Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business
• Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement
• Maintain accurate and detailed documentation of all client interactions, issues, and resolutions
• Provide clients with periodic reports on payroll performance and other relevant metrics
• Identify and recommend cross-selling opportunities that align with client needs and business goals
• Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience
• Support 'hyper care' activities for newly onboarded clients or those with a temporary need for additional assistance
• Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change

Benefits

This is a remote position