Remote Player Support Advocate
PTW
πRemote - United States
Please let PTW know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Player Support Advocate and become an ambassador for our brand, providing world-class support to gamers and loyal customers. As a key member of our global operation, you will be responsible for ensuring customer queries are answered with excellent attention to detail, care, and professionalism.
Requirements
- Excellent attention to detail, strong communication skills, and knowledge of Computers
- Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
- A logical, methodical approach with good analytical and problem-solving skills
- Excellent observation and attention to detail skills with patience, perseverance, and good concentration
Responsibilities
- Ensuring customers' queries are answered with the aim of a first-time resolution
- Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
- Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
- Communicating effectively while working within a dynamic team structure with individual and shared team objectives
- Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality
Benefits
- Attractive remuneration
- Holidays
- Regular team competitions with great prizes
- Inclusion into an extensive social calendar
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