Italian Player Support

Summary

Join our team as a Player Support Advocate to provide exceptional customer service, resolve technical issues, and work collaboratively in a multilingual team. As a remote worker, you'll enjoy fully paid familiarisation/training and have the opportunity to develop your skills in a dynamic environment.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, proactive attitude with the ability to work productively and collaboratively within a multilingual team
• Logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

• Ensure customers' queries are answered with the aim of a first-time resolution
• Respond to queries within our agreed response times and provide solutions as a priority while protecting confidentiality
• Resolve all technical issues raised by customers via live chat or telephone
• Maintain a world-class, dedicated service with exceptional responses and outstanding quality
• Work with colleagues to identify trends in customer queries

Benefits

• Fully paid familiarisation/training
• Remote work from home