Remote Principal Technical Consultant

Summary

Join Veracity by RGP as a ServiceNow Principal Technical Consultant for HRSD / CSM to deliver transformative solutions across strategy, experience, process, technology, and culture. As a key technical leader, you will develop thought leadership with deep subject matter expertise related to ServiceNow HRSD and/or CSM product capabilities.

Requirements

• 5+ years demonstrated experience as a key technical leader for ServiceNow implementations in HRSD and/or CSM
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles that are client facing
• JavaScript, AngularJS, HTML 5.0, CSS/LESS
• Certified ServiceNow Administrator (CSA) required
• Certified Implementation Specialist for HRSD (CIS-HR) required and/or Certified Implementation Specialist for CSM (CIS-CSM) required

Responsibilities

• Develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow HRSD and/or CSM product capabilities
• Support implementation workshops to gather business/technical agile user stories
• Consult customers on industry and ServiceNow best practices
• Application UI Configuration and Workflow Configuration
• Development of required client specific reporting
• Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
• Interface with ServiceNow technical teams as needed
• Lead/Co-lead technical implementation teams
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions for HR and/or CSM
• Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes

Preferred Qualifications

• Certified Application Developer (CAD) preferred
• GenAI Now Assist Accreditations nice to have