Remote Product Consultant

Summary

Join Civica's Service Delivery Team as a Product Consultant to deliver and implement cutting-edge Cx and APP systems, ensuring successful implementations that meet customer needs.

Requirements

• Positive, proactive, and self-motivated individual
• Strong interpersonal skill, working equally well as part of a team or alone with minimal supervision
• Excellent communication skills both written and verbal
• Ability to deliver messages clearly and concisely in line with the recipient’s viewpoint, be that technical, managerial, or strategic
• Proven experience in a consultancy role
• Ability to present to audiences and lead customer meetings such as design, requirements gathering or build workshops
• Experience in demonstrating software products
• Knowledge of databases and SQL
• Ability to inform and persuade others, understand issues and requirements, and respond with options and recommendations
• Good knowledge of the Regulatory Services sector, including Environmental Health, Licensing, Housing Enforcement/Assistance and Trading Standards and policies
• Flexible, with good time management skills; willing to work away from home and work anti-social hours when required
• Full UK Driving license
• Experience of creating professional documents for internal or external use

Responsibilities

• Provide remote and onsite consultancy services, working closely with Civica customers on the implementation of Cx and APP systems
• Take ownership of customer implementations, ensuring each project is successful, delivered on time, and addressing customer requirements
• Demonstrate Civica products to customers, offering informed configuration recommendations tailored to their business needs
• Guide customers through technical integrations between Cx Regulatory Services and other systems, ensuring seamless operations
• Support data migration efforts, identifying key points in the project where reconciliation may be necessary
• Install and upgrade Civica software as required, ensuring adherence to quality standards and guidelines
• Troubleshoot issues, provide testing support, and communicate clear resolutions to customers
• Act as the face of Civica, upholding our values of knowledge, integrity, and action in every interaction with clients
• Collaborate with colleagues to improve consultancy tasks, contribute to product development, and enhance implementation processes

Benefits

• Diversity & Inclusion: We're all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old
• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career
• Giving Culture: We encourage you to 'give back' with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice
• Flexible Work: We have the technology and tools to support you working in our hybrid environment