Director of Technical Product Consulting

Summary

Join G2 as the Director of Technical Consulting and lead a global team driving innovation. You will manage solution consulting, implementation consulting, and build a new technical consulting practice. This role involves collaborating with various teams to design and execute a pilot program transforming G2's approach to technical consulting. You will leverage cutting-edge platforms and shape the team's future direction. The position requires extensive experience in engineering, API integrations, and enterprise customer interaction. G2 offers generous benefits, including flexible work, ample parental leave, and unlimited PTO.

Requirements

• 5+ years of engineering, with a strong understanding of APIs and integrations to drive early-stage technical consulting efforts in collaboration with product and marketing
• 5+ years of experience working with Enterprise customers in areas such as technical readiness, solution development, account management, and technical support (on-premise and remote)
• Consultation experience with customers where you can help guide them forward with G2’s platform, data, or partnerships that might be unique to their own specific business footprint
• Able to translate and document specific needs and requirements to the product and engineering team
• Proficient in multiple languages, preferably Ruby and JavaScript, with a core understanding of web architecture and experience in logging and instrumentation services
• Deep knowledge of software architectures and best practices across languages
• Strong presentation and evangelism skills, with experience leading through events and customer engagements
• Proven ability to motivate and guide internal and external stakeholders
• Thrives in a fast-paced, growing team environment, excelling under pressure and eager to take on responsibility

Responsibilities

• Lead the strategic development and implementation of technical consulting services, focusing initially on a pilot and evolving into broader, sustained solutions
• Collaborate extensively with the VP of Partnerships, Product teams, and Engineering to leverage G2’s API library for creating customer-centric solutions
• Partner with Product Marketing to define and shape pilot offerings that align with market demands and G2's strategic goals
• Design and oversee the integration of technical solutions that enhance customer engagement and satisfaction through the effective use of G2’s APIs
• Drive the recruitment and development of additional resources based on the demand and success of initial offerings
• Foster a culture of innovation and collaboration across teams to ensure that the services delivered are cutting-edge and of high quality
• Define and track key performance indicators to measure the effectiveness of the technical consulting function and adjust strategies as needed

Preferred Qualifications

• Bachelor’s Degree in Computer Science or related field and experience
• Hands-on experience solving B2B Software customer problems
• Consulting and/or Professional Services experience
• Experience and knowledge around Martech and Salestech
• A strong grasp of web/data architecture, expertise in logging and instrumentation services, and familiarity with tools like Sigma. A demonstrated ability to implement scalable, efficient solutions and optimize systems for performance and reliability will set a candidate apart

Benefits

• Flexible work
• Ample parental leave
• Unlimited PTO