Remote Product Designer (Level 3)

Summary

Join the team as Twilio’s next Senior Product Designer (L3) and help shape the future of our messaging platform. At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Requirements

• A portfolio showcasing a breadth and depth of projects that demonstrate mastery in tackling complex design challenges, driving strategic decisions, and delivering impactful solutions
• Proven ability to lead and refine user-centered designs, collaborating effectively with cross-functional teams to ensure exceptional user experiences across products, while shipping high-quality user interfaces and flows with design consistency
• Strong communication, facilitation, and presentation skills, with a demonstrated ability to articulate design concepts and lead discussions in fast-paced environments
• Proficiency in user research methodologies, applying insights to inform design decisions and ensuring alignment with UX best practices and design principles
• Experience collaborating closely with product and engineering teams to align design solutions with business goals and technical requirements, demonstrating strong time management and organizational skills
• Strong problem-solving skills with the ability to iterate quickly and adapt to evolving needs and constraints
• Has 3+ years of industry experience

Responsibilities

• Define, design, test, and refine user interfaces, components, and frameworks that enhance both developer and customer experiences, ensuring seamless, intuitive, and user-centered solutions
• Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution
• Collaborate with our product and engineering partners to understand customer needs, design products and workflows to unlock their potential
• Facilitate team discussions and workshops to collaboratively solve product challenges and ensure alignment on design direction
• Manage and integrate feedback from cross-functional teams, effectively communicating and escalating risks when necessary
• Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program