Remote Product Operations Engineer, API Product Operations

Summary

Join Plivo's Product Operations team as a key member, responsible for product delivery, vendor management, and quality assurance. With a minimum of 1-3 years of experience in vendor-facing support business, you'll drive results on key metrics while maintaining customer focus.

Requirements

• Must have minimum experience of 1 - 3 years in a vendor-facing support business
• Good technical aptitude to ramp up on technical and business concepts
• Must have excellent verbal and written communication skills in the English language
• Demonstrable problem solving and troubleshooting skills, logical thought process
• Business data analysis and good skills in tools such as MS Excel and Google sheets
• Working knowledge of SQL is preferred
• Good to have an understanding of commerce platform concepts and procedures including online services, general billing, and commerce systems processes (e.g., invoicing, credit card transactions)
• Must have polished interaction and great interpersonal skills to interact with our global partners

Responsibilities

• Own Product Operations responsibilities as part of one of Plivo's Product Teams
• Responsible for product delivery on requirements for various business functions for internal and external customers
• Manage relationships with Plivo partners/vendors and drive continuous improvement with them
• Conduct regular business review meetings with Plivo partners / vendors and highlight issues and areas for improvement
• Onboard new vendors/partners by owning the process end to end including technical, quality, and operational flows
• Drive quality of product offering by constantly identifying, highlighting, and escalating any quality dips or issues observed internally or with partners/vendors
• Maintain ownership of issues until resolved completely and show a high degree of customer focus
• Understand technical concepts and issues and drive reliable technical solutions and a consistently exceptional service experience
• Drive results on a number of key metrics by analyzing problem areas and proactively driving solutions

Benefits

• Remote First Culture
• Home office Infra Allowance
• Industry-leading compensation and benefits
• Premium Healthcare/Wellness benefits for Employee and Family
• Open culture and working with a young and dynamic team
• Career advancement opportunities
• Generous vacation policy leading to great work life balance