Remote Product Support Engineer

Summary

Join Boomi's Global Customer Support team as a Software Support Engineer and provide exceptional engagement with customers, leveraging technical expertise to resolve technical issues and drive support cases.

Requirements

• Effective communication and presentation skills with both technical and non-technical
• Ability to empathize with the customer
• Experience troubleshooting customer issues
• Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
• Windows and Linux OS experience
• Cloud-based software application experience, including installation, administration, and troubleshooting
• Ability to analyze error logs for Java programs, Windows OS, Linux OS
• Passion to continue learning

Responsibilities

• Provide exceptional engagement as our customer’s initial contact with the Global Customer Support team
• Acknowledge the customer’s concern, empathizing with them, analyzing the information they’ve provided
• Asking questions that refine your initial analysis
• Leverage your technical expertise to ensure timely, accurate solutions
• Determine when deeper technical investigation and collaboration are necessary
• Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
• Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions
• Drive support cases from 9:30a-6:30p IST (Monday - Friday); participate in on-call rotations; have hours flexibility
• Work remotely

Benefits

Work remotely