Remote Product Support Engineer

Summary

Join Samsara Technologies India Private Limited as a Product Support Engineer to solve mission critical issues across all hardware gateway products and provide debugging, failure analysis, and design feedback to the Firmware Engineering team.

Requirements

• B.S./ B.Tech degree in Electrical Engineering, Computer Science or similar field
• Full professional fluency in English
• 2-3 years of experience in LTE product support or modem systems engineering and testing
• Familiarity with Qualcomm 3G, 4G LTE and 5G NR modem products
• Excellent communication, customer service, and interpersonal skills
• Demonstrated resourcefulness, creativity, and problem-solving abilities
• Ability to work in a fast-paced dynamic environment

Responsibilities

• Perform post-sales onsite HW troubleshooting of company critical issues including conducting analysis of field failures and identifying product quality and reliability risks
• Analyze product support trends and partner with the R&D team to build a world-class customer solution
• Serve as a subject matter expert and educator to our Global Technical Support team
• Lead post-mortem analyses to identify learnings, root causes, systematic patterns that need attention, improvement opportunities, and relevant trends
• Interface directly with cellular carriers on RCCAs for outages and close coverage gaps
• You will be part of an on-call rotation schedule responsible for triaging cellular outages

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more