Remote Product Support Engineer
Samsara
πRemote - India
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Job highlights
Summary
Join Samsara Technologies India Private Limited as a Product Support Engineer to solve mission critical issues across all hardware gateway products and provide debugging, failure analysis, and design feedback to the Firmware Engineering team.
Requirements
- B.S./ B.Tech degree in Electrical Engineering, Computer Science or similar field
- Full professional fluency in English
- 2-3 years of experience in LTE product support or modem systems engineering and testing
- Familiarity with Qualcomm 3G, 4G LTE and 5G NR modem products
- Excellent communication, customer service, and interpersonal skills
- Demonstrated resourcefulness, creativity, and problem-solving abilities
- Ability to work in a fast-paced dynamic environment
Responsibilities
- Perform post-sales onsite HW troubleshooting of company critical issues including conducting analysis of field failures and identifying product quality and reliability risks
- Analyze product support trends and partner with the R&D team to build a world-class customer solution
- Serve as a subject matter expert and educator to our Global Technical Support team
- Lead post-mortem analyses to identify learnings, root causes, systematic patterns that need attention, improvement opportunities, and relevant trends
- Interface directly with cellular carriers on RCCAs for outages and close coverage gaps
- You will be part of an on-call rotation schedule responsible for triaging cellular outages
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more
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