Remote Program Manager, Tax Operations
Stripe
πRemote - United States
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Job highlights
Summary
Join Stripe's Tax Operations team as a Senior Program Manager to work on scaling support and internal processes for tax compliance products and programs, ensuring a seamless user experience.
Requirements
- 8+ years of experience in operational, product, consulting, or project management roles
- A strong sense on how to scale great user experiences and can design and continuously improve operational processes
- A history of building scaled, proactive, users-first support solutions
- Have experience executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders
- Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity, sensitive problems
- You have strong written and verbal communication skills with strong empathy for solving user problems
- Data driven decision making is your happy place
- Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality
- Have a tactical, empathetic mindset and are a curious, resourceful, self-starter
Responsibilities
- Build scaled support and continuous improvement for product & process launches including working with cross-functional teams to stand up user-facing, vendor, and internal documentation, training, and workflows, along with support forecasting and associated planning
- Manage the completion of milestones and delivery of large-scale, cross-functional, user-facing and internal initiatives
- Prepare data analytics to monitor trends on key user support indicators of product health and deliver data-driven product and support improvements
- Refine tools, strategize and organize processes and education to increase the quality of the user experience; identify and prevent possible gaps in compliance with regulatory standards and successfully collaborate with multiple Stripe teams to execute proactive prevention strategies and action plans
- Manage the end-to-end life cycle of tax reporting product launches; including scoping requirements and features, design review, testing, launch, post-launch support, and product and support feedback and improvements
Preferred Qualifications
- Proficiency in SQL, Splunk or equivalent query languages
- PMP certification or other relevant business management certifications
- Previous Tax, regulatory, or compliance experience or experience in a high growth technology company
- Comfort with some technical troubleshooting
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