Remote Program Manager, Tax Operations
Stripe
πRemote - United States
Please let Stripe know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Stripe's Tax Operations team as a Senior Program Manager to work on scaling support and internal processes for tax compliance products and programs, ensuring a seamless user experience.
Requirements
- 8+ years of experience in operational, product, consulting, or project management roles
- A strong sense on how to scale great user experiences and can design and continuously improve operational processes
- A history of building scaled, proactive, users-first support solutions
- Have experience executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders
- Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity, sensitive problems
- You have strong written and verbal communication skills with strong empathy for solving user problems
- Data driven decision making is your happy place
- Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality
- Have a tactical, empathetic mindset and are a curious, resourceful, self-starter
Responsibilities
- Build scaled support and continuous improvement for product & process launches including working with cross-functional teams to stand up user-facing, vendor, and internal documentation, training, and workflows, along with support forecasting and associated planning
- Manage the completion of milestones and delivery of large-scale, cross-functional, user-facing and internal initiatives
- Prepare data analytics to monitor trends on key user support indicators of product health and deliver data-driven product and support improvements
- Refine tools, strategize and organize processes and education to increase the quality of the user experience; identify and prevent possible gaps in compliance with regulatory standards and successfully collaborate with multiple Stripe teams to execute proactive prevention strategies and action plans
- Manage the end-to-end life cycle of tax reporting product launches; including scoping requirements and features, design review, testing, launch, post-launch support, and product and support feedback and improvements
Preferred Qualifications
- Proficiency in SQL, Splunk or equivalent query languages
- PMP certification or other relevant business management certifications
- Previous Tax, regulatory, or compliance experience or experience in a high growth technology company
- Comfort with some technical troubleshooting
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- π°$250k-$325kπWorldwide
- πGermany
- π°$130k-$155kπUnited States
- π°$37k-$87kπGhana
- π°$130k-$160kπWorldwide
- πUnited States
- πUnited States
- π°$92k-$126kπUnited States
- π°$85k-$120kπUnited States
Please let Stripe know you found this job on JobsCollider. Thanks! π