Remote Project Engineer (Client Transitions)

Summary

Join our team as a Client Transitions Project Engineer and deliver exceptional onboarding experiences, ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. As a lead engineer for projects related to client service package renewals and upgrades, as well as client offboardings, you will be responsible for driving client satisfaction, timely deployments, and effective knowledge transfer.

Requirements

• Strong technical background with expertise in systems configuration and troubleshooting
• Excellent communication skills to effectively interact with clients and internal teams
• Proactive problem-solving abilities to address technical challenges during the onboarding process
• Attention to detail in documenting onboarding activities and generating insightful reports
• Collaborative mindset to work closely with project managers, support teams, and sales departments
• Prior experience in client onboarding or related roles is highly desirable

Responsibilities

• Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships
• Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions
• Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement