Project Engineer

Summary

Join our team as a Client Transitions Project Engineer and deliver exceptional onboarding experiences for our clients. You will ensure seamless transitions and empower clients to maximize the benefits of our technology solutions. Responsibilities include onboarding new clients, managing project renewals and upgrades, and handling client offboarding. You will drive client satisfaction, ensure timely deployments, and provide effective knowledge transfer through comprehensive training. This role requires a strong technical background, excellent communication skills, and a collaborative mindset. A home office setup meeting specific technical requirements is also mandatory.

Requirements

• Strong technical background with expertise in systems configuration and troubleshooting
• Excellent communication skills to effectively interact with clients and internal teams
• Proactive problem-solving abilities to address technical challenges during the onboarding process
• Attention to detail in documenting onboarding activities and generating insightful reports
• Collaborative mindset to work closely with project managers, support teams, and sales departments
• A home office set up that meets the following: A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur
• A home office set up that meets the following: Stable internet connection with at least 5mbps download and upload
• A home office set up that meets the following: A quality headset with noise cancellation feature for meetings
• A home office set up that meets the following: A mobile phone that has the capacity to install the Microsoft Authentication app
• A home office set up that meets the following: HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday
• Able to pass our online behavior and cognitive assessments
• Able to provide NBI Clearance (for PH applicants)

Responsibilities

• Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships
• Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions
• Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success

Preferred Qualifications

Prior experience in client onboarding or related roles is highly desirable

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement