Remote Project Manager, Onboarding

Summary

Join our Customer Success team as a Project Manager, Onboarding to manage the Bluecore onboarding process for new customers and coordinate services for existing customers.

Requirements

• At least 4 years of experience in a customer facing position in a technology environment
• Experience with Email Marketing required (customer success, project management or consulting at Email Service Provider experience strongly preferred)
• In depth understanding of email marketing and best practices
• Proven ability to manage multiple projects, a PMP certification is an asset
• ESP/Deliverability understanding and knowledge, manage customer expectations of how the email ramp up process works
• Strong technical skills or ability to quickly learn technical concepts, basic knowledge of graphic design and page layout as well as HTML and CSS would be a plus
• Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
• Be detailed in documenting information and practice good follow through techniques
• Demonstrates basic problem solving abilities, coupled with a desire to take on responsibility
• Possess excellent written and verbal communication skills
• Fantastic interpersonal and influencing skills
• BA/BS degree is required

Responsibilities

• Responsible for the client onboarding process from when the purchase was made until the client successfully launches Bluecore
• Establish a strong relationship with your clients and get the client pumped about starting their journey with Bluecore
• Manage the client transition from Sales to Customer Success and look for ways to improve the process
• Prepare for the customer kick-off meeting and ensure the client relationship gets off on the right foot
• Set the right client expectations and make sure the project is completed on time and within project scope
• Work with deliverability team to create and implement batch email ramp up plans
• Be a part of cross-functional teams to help roll out new product features and improve the overall customer experience
• Understand what the client perceives as value and what is important to their business, and Prioritize the onboarding achievements and campaign launches based on these
• Effectively & consistently communicate project status to the client and impacts to timelines based on missed results
• Ensure a clear understanding of the Bluecore platform