Remote Project Manager, Professional Services

Summary

Join Upshop's Customer Team in Europe as a Project Manager to lead the implementation of our innovative SaaS solutions for food retailers, driving complex projects that reduce food waste, increase sales, and enhance store operations.

Requirements

• Approximately 5 years of project management experience, with a focus on IT or SaaS environments
• At least 2 years of experience managing the delivery of SaaS products to enterprise customers
• Proven track record of successfully leading complex projects, ensuring on-time delivery and high customer satisfaction
• Strong stakeholder management skills, including experience working with both internal teams and external customers
• Excellent English communication skills, with the ability to clearly articulate project goals, progress, and outcomes to diverse audiences
• Experience with project management tools and methodologies
• Ability to work effectively in a fast-paced, cross-functional environment and manage multiple priorities
• Bachelor's degree in a relevant field or equivalent work experience

Responsibilities

• Ensure on-time delivery of complex enterprise SaaS projects across Europe
• Manage internal and external stakeholders effectively, fostering clear communication and collaboration
• Lead transatlantic projects, coordinating deliverables with team members in North America
• Report project progress regularly to both customers and internal teams, ensuring transparency and alignment
• Ensure that our customer journey is followed and clearly communicated to the customer, addressing any concerns proactively
• Drive continuous improvement by gathering customer feedback and incorporating it into our processes
• Identify project risks early and develop mitigation strategies to ensure successful outcomes
• Collaborate with cross-functional teams including engineering, product, and customer success to ensure cohesive project delivery

Preferred Qualifications

• Speak one of the Scandinavian languages, Swedish, Danish or Norwegian
• Can speak a 3rd language such as German, Spanish or French
• Grocery or food retail experience

Benefits

• Competitive compensation and flex hours
• We take great pride in our first-class team and culture. Open-door approach at all levels
• Entrepreneurial and rapid growth company
• The premium and most progressive product on the market; focus on continuous innovation
• Work hard & play hard mentality; we thrive on change and continuously strive for excellence
• Real-time coaching and feedback, growth opportunities, and a supportive and collaborative team