Services Project Manager

Summary

Join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! As a Project Manager, you will drive the successful delivery of packaged and custom implementation engagements by managing all aspects of the customer’s experience.

Requirements

• You have 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred
• You are able to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan
• You demonstrate solid PMO competencies and behaviours, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a PSA and other tools as a project’s source of truth
• You are experienced in leading teams to help brands integrate data source systems (PIMs, ERPs, MDMs, DAMs) with digital retailers (Amazon, Walmart, etc.) and eCommerce platforms (SFCC, Shopify, etc.)
• You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of industry and a customer’s specific terminology
• You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges
• You are a constant risk/issue/change identifier who coordinates multiple teams to reach resolution
• You foster great relationships with internal teams and external customers
• You are unafraid to address issues head on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal
• You work within established processes and tools to navigate projects through all stages of their lifecycle
• You work collaboratively with management to resolve complex change management and escalated team dynamics
• You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations

Responsibilities

• Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for core and enterprise customers
• Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status
• Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully
• Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify
• Prepare and communicate across Salsify/customer teams to deliver results within packaged and custom project plans
• Read project situations to recognize and communicate risk
• Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans
• Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support
• Collaborate with management to drive resolution, including customer negotiation and alignment
• Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support
• Assist with new PM onboarding and contribute to PMO repeatable processes and best practices
• Collaborate with department heads and teams across Salsify—including Customer Success and Support—to identify and schedule the appropriate resources necessary to deliver on all aspects of the project