Remote RCM Analyst

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s and ALS.

The Role

The Insurance Payment Poster is to oversee payment intake and post payments reconciliation processes. In this role, you will manually and electronically process and post insurance payments and billing statements while updating account adjustments and keeping records of account standings. The ideal candidate has post-secondary education and at least one year of experience working in accounts receivable, with remittance processing, or in a similar medical billing or customer service role.

Job Summary

• Electronic Remittance Advice (ERA) Posting via Electronic Medical Record (EMR), experience with Candid Health is a plus
• Manual payment posting
• Private pay posting
• Ensuring appropriate adjustments to payments posted
• Processing paper checks
• End of month posting
• Making the Revenue Cycle Manager aware of any potential or ongoing payment issues
• Keeping current on fee schedules and charges
• Contract Analyst -  weekly reviewing payer contracts to ensure correct reimbursement from payers
• Alert Account Receivable Representative of issues with payments and assist with appeals as needed
• Ensure all payments are posted in a timely manner
• Run reconciliation reports
• Assist Patient Financial Coordinator with billing patients and reconciling payments in Stripe
• Insurance verification
• Other duties as assigned

Job Requirements

• 1-2 years of experience in insurance payment posting and remittance review
• Knowledge of insurance company contract rates
• Understanding of medical office revenue cycle
• General computer skills, typing skills, and working knowledge of Medicare, Commercial Payer, and HIPAA Compliance
• Requires understanding of accounts receivable in a healthcare setting
• Requires the ability to prioritize multiple tasks simultaneously in an occasionally stressful environment
• Ability to work both independently and as part of a team
• MAC O/S experience preferred

Our values

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

●Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.

●Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.

●Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.

●Embrace the opportunity. We are energized by the importance of our mission, and bias toward action.

Benefits for full-time employees

●Remote-first design with work from home stipend

●Competitive compensation with an annual bonus opportunity

●401(k) with matching contribution from day 1

●Medical, Dental and Vision coverage for you and your family

●Life insurance and Disability

●Generous sick leave and paid time off

●Fast growth company with opportunities to progress in your career

Travel Expectations

●This role would be expected to travel <10% to attend company gatherings, primarily in Chicago