Operations Analyst

Summary

Join Thoughtful AI, a Series A startup revolutionizing B2B healthcare with AI solutions, as an Operations Analyst. You will play a critical role in enhancing operational efficiency, ensuring compliance, and supporting company-wide initiatives. This high-growth, fast-paced role involves optimizing workflows, managing vendors, and coordinating events. You will gather and analyze data, identify inefficiencies, and implement process improvements. The ideal candidate possesses strong organizational and problem-solving skills, along with experience in operations and a proven track record of leading operational improvements. Thoughtful AI offers a high-impact role with opportunities for career growth and competitive compensation and benefits.

Requirements

• 5+ years of experience in operations, office management, or a similar role in a fast-paced, high-growth environment
• Proven experience managing compliance, vendors, HR, IT support, and operational workflows
• Ability to handle complex projects while balancing competing priorities and driving operational efficiency
• Organizational Genius – You thrive in dynamic environments, creating systems out of chaos and juggling multiple priorities without missing a beat
• Problem-Solver – You tackle challenges head-on, delivering creative solutions that drive results
• Tech-Savvy – Proficiency with Google Workspace, HR platforms, and Notion
• Strong Communication Skills – You’ll be working with vendors, leadership, and teams across the company, so clear and concise communication is key
• Bachelor's degree from a top-tier university required

Responsibilities

• Gather and analyze data related to business operations, workflows, resource usage, and performance metrics
• Identify inefficiencies and propose process improvements to enhance productivity and reduce costs
• Develop and implement new workflows, tools, and strategies to address operational challenges
• Track and report on operational metrics to provide actionable insights to leadership
• Assist with gathering and organizing documentation for insurance, taxes, and compliance-related items
• Support onboarding and offboarding by preparing materials, managing documentation, and ensuring smooth transitions
• Maintain and improve administrative systems and processes to streamline company operations
• Serve as a liaison between departments to facilitate smooth communication and cooperation
• Oversee office maintenance, ensuring everything runs smoothly for in-person and remote employees
• Manage relationships with vendors and service providers, negotiating contracts and ensuring cost efficiency
• Plan and execute company events and offsites, coordinating logistics, venues, vendors, and schedules
• Assist with internal/external communications and team coordination for key events
• Identify and troubleshoot operational issues in real-time, implementing quick and effective solutions
• Provide data-driven recommendations to leadership for strategic decision-making

Preferred Qualifications

• 3+ years experience at a top-tier management consulting firm (MBB, Big 4) or investment banking preferred
• Project management certification (PMP, CAPM, or equivalent) preferred
• Experience with financial modeling and data analysis tools
• Strong understanding of startup operations and scaling challenges

Benefits

• A high-impact role where your work directly improves operational efficiency and company success
• Opportunity to be part of a fast-growing, AI-driven company
• Collaborative, fast-paced environment with room for career growth
• Competitive compensation and benefits
• A culture built on our Warrior Manifesto