Remote Review and Translation Program Intern

Summary

Join Kiva's team as an intern and contribute to expanding financial access and helping underserved communities thrive through the Review and Translation Program. As a self-starter with strong critical thinking, problem-solving skills, and excellent communication, you will engage the volunteer community, support cross-functional event planning, and assist with systems and process efficiency.

Requirements

• At least 21 years of age or older by January 21, 2025
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive, organized, and able to work independently
• Intermediate skills in Google Suite, Greenhouse, Salesforce, Slack, and various Kiva internal systems
• Willing to collaborate in a team environment
• Good communication instincts for differentiating tones between internal and external audiences
• Able to work with little direction
• Demonstrated project management skills with a proven ability to set and meet project deadline

Responsibilities

• Engage the volunteer community -- Monitor interactive Colibri Discussion Boards (the program’s online volunteer community forum) and coordinate volunteer recognition efforts
• Support with cross-functional event planning and motivational messaging during various Kiva campaigns
• Volunteer recruitment -- Research recruitment resources as needed, post job descriptions, and assist in the initial screening of applications
• Assistance with systems -- Assist with QA testing and documentation for improvements to volunteer-facing communication tools (Colibri), the creation of new reference materials (e.g., FAQs, training videos), and refining the transition to automated emails via our preferred email platform (Iterable)
• Team collaboration on volunteer engagement logistics -- Draft motivational messaging, plan volunteer events, design and analyze surveys, and strategize on timing and method of communication
• Enhance process efficiency -- Provide input on streamlining recurring volunteer engagement responsibilities for efficiency gains. Propose initiatives that would minimize manual program administration of intern tasks
• New tool research projects -- Help the team source and review new online tools and products to enable programmatic scaling
• General data analysis -- Compilation and analysis of volunteer surveys, polls, and community interaction through click rates and responses and presentation of any results to the team
• Enhance volunteer communications -- Manage a new email channel and processes to add to documentation for future team reference
• Additional support -- Contribute to and manage aspects of various projects as needed

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
• References are gladly given for successful participants
• $800 a month (before taxes) to its volunteers