Technical Writer II

Summary

Join Fearless Digital as a Technical Writer II and contribute to crafting impactful documentation for our cutting-edge IT solutions. You will collaborate with technical teams and stakeholders to translate complex concepts into user-friendly materials. This part-time, remote role requires 16-20 hours per week and offers a competitive salary based on location. The position demands strong technical writing skills, experience with cloud infrastructure (AWS), and the ability to meet tight deadlines. Fearless provides a supportive and flexible work environment with various benefits for full-time employees, including health insurance, retirement plans, and paid time off. While this is a part-time role, some benefits may apply.

Requirements

• Ability to obtain security clearance required by the project: Public Trust
• A minimum of 3 to 5 years of Technical Writing experience
• Strong demonstrated proficiency in writing technical documentation for cloud infrastructure (AWS) environments
• Strong demonstrated experience developing, editing, and maintaining documentation such as user manuals, technical reports, proposals, and training materials
• High proficiency in utilizing Google Suite to write technical documentation
• Translates complex technical concepts into language easily understood by non-technical audiences
• Identifies roadblocks in the documentation process and develops strategies to overcome them
• Independently manages writing projects, proactively seeking out technical and departmental resources to gather necessary information
• Demonstrated expertise in technical writing, with a strong portfolio showcasing user-friendly and high-quality documentation
• Strong storytelling ability with advanced grammar, writing, and editing skills
• Ability to synthesize complex technical information into clear and concise language
• Experience using technical writing tools, content management systems, and project management software
• Strong understanding of accessibility standards (e.g., Section 508, WCAG) and brand voice consistency
• Excellent organizational and project management skills, with the ability to manage multiple priorities and meet tight deadlines
• Collaborative mindset with the ability to engage with cross-functional teams effectively

Responsibilities

• Executes on and implements technical documentation strategies to create impactful and accessible content
• Collaborates closely with technical teams, UX designers, project managers, and stakeholders to align content with organizational goals
• Supports the team in maintaining high standards for clarity, accuracy, and compliance in all documentation
• Strengthens Fearless Digital’s reputation for delivering compelling and compliant content through continuous improvement initiatives
• Collaborates with technical and business stakeholders to gather and synthesize information for accurate and comprehensive documentation
• Develops, edits, and maintains documentation such as user manuals, technical reports, proposals, and training materials
• Ensures that all written materials meet Section 508 accessibility standards, branding guidelines, and customer expectations
• Produces high-quality content that is accurate, concise, and audience-specific
• Establishes consistent voice and tone across all documentation and communications
• Continuously updates the Fearless Digital documentation repository to improve efficiency and accessibility
• Translates complex technical concepts into language easily understood by non-technical audiences
• Identifies roadblocks in the documentation process and develops strategies to overcome them
• Independently manages writing projects, proactively seeking out technical and departmental resources to gather necessary information

Preferred Qualifications

• Current/prior local, state, or federal government project experience
• Experience with Agile methodologies and tools like Jira and Confluence
• Knowledge of IT concepts such as cloud computing, cybersecurity, and system development life cycles (SDLC)
• Experience working with Cybersecurity teams (Compliance)
• Certifications such as Certified Professional Technical Communicator (CPTC) or equivalent
• Visual storytelling abilities, including basic graphic design and use of visualization tools like Visio or Lucidchart
• Completed Bachelor's degree or higher in a related discipline
• Familiarity with digital services in the government domain or Baltimore tech community

Benefits

• We cover 100% of your premium for our medical HSA plan + the deductible portion of HSA contributions, 80% of your premium for our HMO or PPO plans, and offer competitive dependent coverage
• We cover 100% of dental and vision premiums for you and your dependents and offer medical and dependent care FSA options
• We also offer life insurance, short- and long-term disability coverage, and legal planning and support insurance
• Tech, education / training, and wellness allowances
• Safe Harbor 401(k) plan with employer contributions (current match = 4%) and immediate vesting
• Referral bonus: Bring your friends! If someone you refer is hired, you’ll get a bonus of $6–12k!
• Total Pet Plan
• Employee Assistance Program
• Up 12 weeks of FMLA paid at 100%
• PTO is provided to team members as a lump sum allowance, not an accrual. PTO is prorated based on your start date ( see table below ) on a quarterly basis (with tenure-based increases), 8.75 days of sick leave, 11 federal holidays, their birthday (8 hours), up to 15 days for jury duty, and up to 3 days (24 hours) of bereavement leave per eligible instance
• Life-friendly schedules
• Family-friendly workplace