Remote RIMS Senior Consultant

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a RIMS Senior Consultant, you will support customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations.

Requirements

• Solid experience with configuring, supporting, and implementing software solutions (ideally content management software)
• Experience working in a consulting and/or customer facing role and managing customer expectations
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements and creating corresponding solutions designs
• At least a bachelor’s degree

Responsibilities

• Help to keep up to date and implement new features within the Veeva Vault Regulatory suite
• Work closely with customer business and IT staff to understand their requirements
• Think critically to help design the solution your customers request as well as the solution they have not requested, but may need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premises to SaaS solutions

Benefits

• Allocations for continuous learning & development
• Health & wellness programs