Remote Risk Associate

Summary

Join the Coda team as a Risk and Fraud Specialist, where you'll oversee transaction alert monitoring, manage dispute resolution processes, and participate in Anti-Money Laundering Transaction Monitoring. With a fast-paced and collaborative environment, you'll have opportunities for growth and development.

Requirements

• 3+ years of experience in Risk Investigation/Operation work in an payments, ecommerce or SaaS company
• Attention to detail and identifying underlying patterns of Fraud
• Strong organizational, communication and project management skills
• Working proficiency in dispute management, evidence templating etc
• Working experience with at least one Payment channel portals
• SQL query knowledge is a plus

Responsibilities

• 24/7 Transaction Alert Monitoring: You will oversee our round-the-clock transaction alert monitoring system, ensuring prompt identification and response to potential fraudulent activities
• Dispute Management: You will manage dispute resolution processes across multiple countries and platforms, maintaining thresholds for various monitoring programs to ensure compliance and efficiency
• Customer Complaint Handling: You will address and resolve customer complaints related to fraud, providing timely and effective solutions to daily escalations from Payment Channels (PC) and Publishers
• AML Transaction Monitoring: You will participate in Anti-Money Laundering (AML) Transaction Monitoring, serving as a Level 2 investigator to identify, report suspicious activities, file and review ISTR
• Process Optimization: You will optimize existing operational processes and contribute to projects aimed at implementing advanced fraud prevention measures

Benefits

• WFH Support : Get a monthly allowance to cover your work-from-home expenses and keep you connected
• Wellness Boost : Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Assistance Program - because you matter!
• Customized Benefits : Tailor your benefits with our flexible plan
• Growth Opportunities : Unlock your potential through clear progression paths
• Skill Development : Access training resources to fuel your personal and professional growth
• Volunteer Time Off : Enjoy paid time off to make a difference in the world through volunteering
• Family Care : Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs