Remote Associate - Fraud & Risk Operations

Summary

Join Sporty Group, a consumer internet and technology business with a global sports media, gaming, social, and fintech platform. We're looking for an Associate for Fraud & Risk Operations to handle customer queries, manage fraud control, and prevent fraudulent activities.

Requirements

• Relevant experience in an analyst function, preferably in the gaming or IT sector
• 2+ years of Risk Operations experience in gaming and with an interest in sports is a plus
• Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus
• A keen interest in sports is a plus
• Degree (or equivalent) in the quantitative areas or relevant experience gained in data analytics
• Ability to clearly communicate ideas and results to non-technical business-oriented stakeholders
• Ability to turn complex concepts into actionable recommendations
• The candidate should be an analytics-driven individual with excellent problem-solving skills
• The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
• The candidate is expected to be detail-oriented for financial data check with the hands-on and practical experience of back-office system

Responsibilities

• Managing Fraud Control and Risk Management for all products by understanding the emerging fraud patterns and developing the fraud management system based on valid triggers and alerts
• Handling customer queries on Web Chat and E-mails
• Responsible for analysing, predicting and preventing fraud losses
• Detecting and preventing fraudulent activities relating to but not limited to player authenticity verification, KYC, multiple ids, money laundering and collusion
• Investigating players' accounts for suspected fraudulent activity and ensure all processes, workflows and guidelines are followed
• Composition of reports and dashboard regarding fraudulent activities on a daily, weekly, monthly, and quarterly basis
• To check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed
• Investigating suspicious withdrawal requests for any fraudulent activity and take appropriate action in line with the operating procedure
• Delivery of advanced analytical projects within a fast-moving environment
• Extracting and analysing very large and multi-dimensional data sets, working closely with internal units to drive insights

Benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 21 days (excluding 12 public holidays)
• Team fun activities
• Quarterly Team Outings
• Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!