Remote Associate - Fraud & Risk Operations

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

As the Associate for Fraud & Risk Operations, you’ll be responsible for handling customer queries via Web Chat and E-mail on a daily basis working as part of a wider and local team.

Responsibilities

Managing Fraud Control and Risk Management for all products by understanding the emerging fraud patterns and developing the fraud management system based on valid triggers and alerts

Handling customer queries on Web Chat and E-mails

Responsible for analysing, predicting and preventing fraud losses

Detecting and preventing fraudulent activities relating to but not limited to player authenticity verification, KYC, multiple ids, money laundering and collusion

Investigating players’ accounts for suspected fraudulent activity and ensure all processes, workflows and guidelines are followed

Composition of reports and dashboard regarding fraudulent activities on a daily, weekly, monthly, and quarterly basis

To check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed

Investigating suspicious withdrawal requests for any fraudulent activity and take appropriate action in line with the operating procedure

Delivery of advanced analytical projects within a fast-moving environment

Extracting and analysing very large and multi-dimensional data sets, working closely with internal units to drive insights.

Requirements

Relevant experience in an analyst function, preferably in the gaming or IT sector

2+ years of Risk Operations experience in gaming and with an interest in sports is a plus

Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus

A keen interest in sports is a plus

Degree (or equivalent) in the quantitative areas or relevant experience gained in data analytics

Ability to clearly communicate ideas and results to non-technical business-oriented stakeholders

Ability to turn complex concepts into actionable recommendations

The candidate should be an analytics-driven individual with excellent problem-solving skills

The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company

The candidate is expected to be detail-oriented for financial data check with the hands-on and practical experience of back-office system

Benefits

Annual Performance Bonus

Night Shift Allowance

Overtime Payment

Referral Hire Bonus

Health and Life Insurance

IT Asset provided

5 days working

Paid leaves of 21 days (excluding 12 public holidays)

Team fun activities

Quarterly Team Outings

Annual company retreat - Our Operations team went to Goa in 2022 and Udaipur in 2023 and more TBC!

Highly talented, dependable co-workers in a global, multicultural organization

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users

2. Act in the Long-Term Interests of Sporty

3. Focus on Product Improvements & Innovation

4. Be Responsible

5. Preserve Integrity & Honesty

6. Respect Confidentiality & Privacy

7. Ensure Stability, Security & Scalability

8. Work Hard with Passion & Pride

Interview Process

Remote 30 min Aptitude Test

Remote screening with our Talent Acquisition Team

Remote interview loop with 2x Ops Team Members (30 mins each)

Document verification

24-72 hour feedback loops throughout the process

Working at Sporty

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they’re in your way.

Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.