Remote Senior Account Manager

Summary

Join MANTL, a fast-growing remote FinTech SaaS company, as a Sr. Account Manager and drive value for customers through strategic partnership.

Responsibilities

• Develop account strategy and map out executive, champion, and influencer relationships
• Understand MANTL’s products and effectively communicate all offerings to the client; position growth opportunities by identifying additional needs within an existing client offering
• Develop a proactive client outreach cadence and conduct regular reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions
• Drive customer satisfaction and ensure customers are realizing the value of MANTL products
• Access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal
• Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
• Manage all client communication, conflict resolution, and compliance on client deliverables
• Support launch of new clients in collaboration with the implementation teams
• Provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability