Senior Account Manager

Summary

Join our team as a Senior Account Manager in a dynamic, customer-facing role serving as a key point of contact for all clients and partners in the wholesale expansion of Trafilea's brands.

Requirements

• 4+ years of experience as an Account Manager in the retail apparel industry
• Proven track record in client relationship management and problem solving skills to help resolve customer problems and needs
• Strong analytical skills, to review sales and inventory reports and have a data-driven approach for problem solving and proactive proposals
• Demonstrate ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Excellent active listening skills and ability to build rapport and collaborate with internal and external stakeholders
• Adaptable and flexible, able to adjust to new situations, environments, and challenges with calm and resilience
• Excellent written and verbal communication skills
• Curious, open to new ideas and continuous learning
• Well-organized, detail-oriented
• Proficiency in MS Excel (advanced formulas, pivot tables) and Google Docs/Presentations

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop new business with existing clients and/or identify areas of improvement to meet sales objectives
• Work cross-functionally to ensure the timely and successful delivery of our products according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast, track, and report on key account metrics (e.g. sales results & forecasts)