Remote Senior Account Manager

Wheelhouse DMG develops and executes digital strategies that deliver exceptional business performance. Our work and our clients are varied but everything we do and every client we work with is focused on the same thing – creating business value. We do this by working in close partnership with our clients to gain a deep understanding of their businesses and then use data science, our team’s deep expertise and our own technology to surface and deliver on the most valuable opportunities for our clients – whatever they may be.

Wheelhouse DMG is headquartered in Seattle, but the right candidate can live and work anywhere in the U.S.

We’re known for an unusual combination of marketing savvy and technical expertise that produces compelling ROI for our clients.  But we’re equally known for a few things we also consider sacrosanct – and perhaps even more foundational to our success:

• The transparency and helpful spirit with which we do our work
• The way in which we quickly become full partners in client marketing initiatives
• The care and thoughtfulness that we show our clients

We are seeking a strategic visionary and results-driven Senior Account Manager to join our Account Management team!

Strategic Focus

As a Senior Account Manager at Wheelhouse DMG, you will be the driving force behind our clients’ long-term success, acting as a strategic partner while ensuring flawless execution of day-to-day operations. Your role will be pivotal in:

• Developing and implementing comprehensive, long-term strategic plans for each client, aligning our services with their evolving business objectives and industry trends
• Cultivating deep, multifaceted relationships with key stakeholders at all levels of client organizations, becoming their trusted advisor and go-to resource for digital strategy
• Anticipating client needs and proactively proposing innovative solutions that drive growth and create new opportunities for both the client and Wheelhouse DMG
• Bridging the gap between high-level strategy and tactical execution, ensuring that day-to-day activities consistently support and advance long-term goals
• Leading cross-functional teams to deliver integrated solutions that address complex client challenges and exceed expectations
• Identifying and capitalizing on opportunities for account growth and expansion, consistently pushing the boundaries of what’s possible for our clients

Responsibilities

In this pivotal role, you will balance strategic leadership with hands-on management to ensure exceptional client outcomes:

• Manage 1-2 large-sized clients and 1-3 medium/small-sized clients, providing strategic guidance that aligns with their business objectives and industry dynamics
• Lead strategy sessions with internal and external stakeholders, translating complex business challenges into actionable digital strategies
• Orchestrate the efforts of subject matter experts (SMEs) and internal teams, ensuring their work aligns with and supports the overarching client strategy
• Continuously analyze industry trends, competitive landscapes, and emerging technologies to provide forward-thinking recommendations to clients
• Proactively identify areas for innovation and growth within each account
• Develop and maintain a deep understanding of each client’s business, becoming an extension of their team and a passionate advocate for their success
• Foster a culture of exceptional client hospitality by consistently demonstrating attentiveness, responsiveness, and proactive problem-solving, ensuring each client feels valued and receives a tailored, premium service experience
• Seamlessly lead client renewal processes, leveraging strategic insights and demonstrated value to secure long-term partnerships
• Support new business development efforts by sharing strategic insights and best practices across the organization

While focusing on these strategic initiatives, you will also ensure the flawless execution of day-to-day account management activities, including:

• Overseeing the delivery of high-quality work that consistently meets or exceeds client expectations
• Managing client communications, including regular status updates and executive-level presentations
• Monitoring account health, addressing issues proactively, and ensuring client satisfaction at all levels
• Utilize and maintain project management platforms to track tasks, deadlines, and deliverables, ensuring efficient workflow and timely completion of all client projects
• Oversee budgets and resource allocation to ensure on-time, on-budget delivery

Experience and Skills

• Proven track record of developing and executing long-term strategic plans for major accounts in a client-facing role, preferably within healthcare, medical device, pharma, or related industries
• Exceptional strategic thinking and analytical skills, with the ability to translate complex business challenges into actionable digital strategies
• Strong leadership abilities, including experience mentoring team members and managing cross-functional projects
• Outstanding relationship-building skills, with a demonstrated ability to cultivate and maintain C-level partnerships
• Ability to balance high-level strategic thinking with attention to detail in day-to-day execution
• Excellent communication and presentation skills, with the ability to articulate complex strategies to diverse audiences
• Proven success in growing accounts and identifying new business opportunities organically
• Adaptability and innovation in the face of rapidly changing industry landscapes
• Demonstrates proven expertise in managing digital advertising, technical projects, and SEO-driven digital strategies accounts

Join our team and take your strategic account management career to the next level while making a significant impact in the healthcare industry!

Full compensation packages are based on the skills and experience of the candidate. Candidates hired in this role should expect an offer in this range. The monetary value of additional benefits, such as insurance, time-off and fringe benefits are not included in this range. This only outlines the value of the salary portion of the offer. Details regarding the benefits package are found in the job description.

Compensation Range

$120,000—$140,000 USD

Beyond Experience: About You

Your love of digital marketing runs deep. You’ve likely been described as a T-Shaped Marketer, a jack of all trades, or a lifelong learner. You constantly look for new opportunities to connect the dots between marketing tactics and the goals you’re working to achieve. And your relentless focus on business performance consistently delivers exceptional results.

You bias toward enabling team members rather than directing or dictating. You thrive in collaborative situations and may have commandeered a whiteboard or two in your day during brainstorming sessions. You’re an active listener and are always looking for ways to help clients succeed, be that integrating new marketing tactics, proposing new work, or simply looking for ways to better collaborate. You have high emotional intelligence and empathy and are skilled at delivering feedback in a kind manner.

You are helpful, generous, and empathetic. Wheelhouse values resonate with you, and cynicism has no place in your work. You get joy from helping others to succeed.

What Wheelhouse offers:

• A passionate, joyful, values-driven company culture with the flexibility to work remotely or from our beautiful, waterfront office in Seattle.
• An exciting, creative, and fast-paced atmosphere
• Competitive salary with semi-annual review processes
• Company-sponsored Medical, Dental and Vision coverage for the employee and their dependents
• Short Term Disability, Long Term Disability, Life Insurance and AD&D Benefits
• Access to the Company’s Employee Assistance Program
• Quarterly volunteering and donation match
• $50 monthly Fitness stipend
• $1000 annual education credit
• Joy Fund of $50 per month that can be spent on anything that brings joy to a Wheelhouse employee or client
• Unlimited PTO
• Generous Company Holidays
• Monthly Mental Health Days for employees to rest and recharge
• 3 months of paid parental leave
• Participation in the Wheelhouse 401k program, including 100% match up to 4% of salary

At Wheelhouse DMG, we believe that our differences add to the richness of our experience together. This means we not only welcome diversity; we celebrate it! Your gender identity, your religion, your skin color, where you come from, are essential to who you are and will be welcomed here. We believe that by fostering a culture of inclusion where everyone is able to bring their whole selves to work, we will create a place where everyone feels like they belong and are valued for who they are. We have an ongoing commitment to diversity and equal opportunity for all applicants and employees. Come as you are, everyone is welcomed here – but don’t forget to apply!