Remote Senior Applications Developer, Platform Operations

Summary

Join us in our quest to transform learning and help individuals unleash their edge. We are seeking an experienced Sr. Applications Engineer to join our Salesforce Platform Operations Teams to support maintaining and optimizing our Salesforce CRM platform.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related experience
• 3-5+ years of experience in Salesforce administration and platform operations
• Strong understanding of Salesforce platform features, capabilities and maintenance activities
• Excellent communication and interpersonal skills

Responsibilities

• Manage user accounts, roles, profiles, and permissions
• Conduct regular system maintenance, including database cleanup, monitoring performance, ensuring system uptime and overall health
• Monitor the level of technical debt and ensure tech debt is removed in parallel with adding new capabilities to maintain a future upgradable platform
• Oversee data feeds, bulk imports/exports of data, integrations, and ensure data quality and compliance
• Customize and configure tasks include handling new demand, developing custom objects and workflows, and updating user interfaces
• Troubleshoot support for users and manage the ticketing system for issue resolution
• Develop and maintain documentation and provide user training on new features as requested
• Support the management of our release processes, including sandbox refreshes, and stay informed about Salesforce updates
• Evaluating, installing, and maintaining third-party managed packages, along with coordinating vendor support
• Creating and maintaining accurate reports and dashboards is essential, as is regularly optimizing platform performance

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off