Remote Senior Developer Support Engineer

Summary

Join Unity as a Senior Developer Support Engineer and work with top gaming industry names to provide expert support for our Multiplayer Product Suite. You'll assist customers in integrating the Unified Multiplayer Services SDK into their Unity projects, leveraging your expertise in cloud-related infrastructure and object-oriented programming.

Requirements

• Demonstrable experience with an object oriented programming language
• Experience either integrating third party SDKs into existing projects, or a history of supporting customers to integrate an SDK into their own projects
• Working familiarity with the Unity engine
• Extensive experience working with and administering Linux machines
• Working knowledge of modern cloud focused technologies and orchestration solutions (Kubernetes, GCP, Azure) & a demonstrate adaptability and eagerness to learn and work with new technologies and products regularly

Responsibilities

• Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams
• Frequently communicating with authority and clarity to both our users and internal stakeholders
• Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes
• Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
• Responding to live customer issues and incidents working as part of an incident team solving critical problems