Remote Senior Business Travel Consultant
TravelPerk
πRemote - United Kingdom
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Job highlights
Summary
Join a dynamic team at TravelPerk as a Senior Business Travel Consultant and revolutionize corporate travel management. As a key member of our Customer Care team, you will provide exceptional service to business travelers, manage travel bookings, and develop client relationships.
Requirements
- Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
- Are proficient in air fares and ticketing
- Have great communication skills, fluency in English, both written and spoken is essential
- Have previous experience as a Business Travel Consultant
- Are well-organized, and capable of working to tight deadlines under pressure
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
Responsibilities
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
- Arrange European and domestic travel, including flights, car rentals, and hotels
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy
- Proactively maintain and develop client relationships, offering support throughout the entire travel process
- Provide suitable travel options and suggestions to meet client requirements
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
- Support the Team Leader and collaborate with colleagues to maintain a high level of service
Benefits
- Competitive compensation, including equity in the company
- Generous vacation days so you can rest and recharge
- Health perks such as discounts in health insurance or gym allowance
- Flexibility to increase your pension plan
- Unforgettable TravelPerk events, including travel to one of our hubs
- A mental health support tool for your well-being
- Exponential growth opportunities
- VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice
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