Remote Senior Business Travel Consultant

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TravelPerk

πŸ“Remote - United Kingdom

Job highlights

Summary

Join a dynamic team at TravelPerk as a Senior Business Travel Consultant and revolutionize corporate travel management. As a key member of our Customer Care team, you will provide exceptional service to business travelers, manage travel bookings, and develop client relationships.

Requirements

  • Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
  • Are proficient in air fares and ticketing
  • Have great communication skills, fluency in English, both written and spoken is essential
  • Have previous experience as a Business Travel Consultant
  • Are well-organized, and capable of working to tight deadlines under pressure
  • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
  • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems
  • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success

Responsibilities

  • Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
  • Arrange European and domestic travel, including flights, car rentals, and hotels
  • Work independently, using your initiative to handle client inquiries and provide solutions without supervision
  • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
  • Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy
  • Proactively maintain and develop client relationships, offering support throughout the entire travel process
  • Provide suitable travel options and suggestions to meet client requirements
  • Ensure all service level agreements are met and actively maintain the Galileo GDS queues
  • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
  • Support the Team Leader and collaborate with colleagues to maintain a high level of service

Benefits

  • Competitive compensation, including equity in the company
  • Generous vacation days so you can rest and recharge
  • Health perks such as discounts in health insurance or gym allowance
  • Flexibility to increase your pension plan
  • Unforgettable TravelPerk events, including travel to one of our hubs
  • A mental health support tool for your well-being
  • Exponential growth opportunities
  • VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice

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