Senior Business Travel Consultant

Summary

Join Navan's Travel Experience team as a Senior Business Travel Consultant and power in-person connections through relentless innovation. You will directly support users' travel needs, resolving issues, communicating effectively, and collaborating with internal teams. Ownership of customer satisfaction is key, requiring you to deliver exceptional customer experiences while providing valuable feedback to enhance platforms. This role directly impacts daily operations, traveler experiences, and product development. Candidates must reside in Portugal and submit applications in English. The position involves providing top-tier travel support and maintaining up-to-date knowledge on suppliers, destinations, and systems.

Requirements

• Experience : 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language : Fluency in English - mandatory; additional fluency in French, German, Spanish, or Italian is a plus
• Customer Service : Background in contact center or customer-facing roles
• Tech Skills : Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability : Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills : Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude : Empathetic, professional, and excellent at communicating verbally and in writing

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics