Remote Senior Clinical Manager

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As Senior Clinical Manager of Employer Services, you will lead a high-performing team of clinicians who deliver specialized workplace mental health services to key customers.

Requirements

• 5+ years leading EAP clinical teams
• Outstanding ability to read the tone and sentiment of our culture and adapt accordingly
• High sense of urgency and results focus combined with a service orientation
• Naturally relentless in breaking barriers to get things done with speed and quality
• Ability to speak and write in a way that is concise, commanding, and inspiring
• You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
• You have an unrestricted license to practice psychotherapy (Psychologist, LCSW, LMFT, LPC, LMHC, etc.). We are not able to accept applications from anyone requiring licensed supervision

Responsibilities

• Lead, mentor, and manage a team of clinical managers to deliver exceptional mental health support to the workplaces we serve
• Interview, hire, onboard, train, deliver feedback, conduct team and 1:1 meetings, and support the professional growth of clinical managers
• Monitor quality of service delivery for dedicated clinical services
• Partner with operations leadership and cross functional stakeholders to research, document and effectively mitigate any escalations or concerns
• Proactively identify opportunities for clinician training to ensure successful execution of our vision and strategy and partner with ops enablement to facilitate development of training
• Identify need for SOP development and assign development to Clinical Managers/ Leads as appropriate, review, provide feedback/ edits, and sign off on operational SOPs drafted by Clinical Managers and Team Leads
• Serve as a clinical SME and partner with operations leadership and implementation teams to facilitate customer process/ program development, inclusive of process and documentation and implement new accounts effectively
• Proactively work with operations leadership to identify key strategic and organizational developments that need to be communicated to Employer Services leaders and independent contributors, and create communication plans around these messages as necessary
• Cultivate a connected community of geographically dispersed clinicians and promote sharing of best practices among clinicians
• Provide input to clinical policies in partnership with other Senior Clinical leaders
• Provide input to productivity benchmarks and operational models
• Help to identify process improvement opportunities and partner with process improvement teams to capitalize on opportunities
• Develop strong relationships with key customer stakeholders and Spring customer success partners
• Demonstrate strong professional presence and leadership to mitigate sensitive and highly escalated customer situations