Senior Customer Success Engineer

Summary

Join Veza as a Senior Customer Success Engineer and leverage your expertise to help customers optimize their use of the Veza platform. This results-oriented role requires navigating complex environments and reporting to the VP of Customer Success. You will act as a trusted advisor, design technical solutions, understand customer architecture, train customers, conduct business reviews, and perform health checks. The position requires a Bachelor's degree or equivalent experience, at least 8 years in a solution or technical architect role focused on IAM solutions, and proficiency in various IAM protocols and technologies. Preferred qualifications include familiarity with REST APIs and SDKs and experience with provisioning architecture. Veza offers a competitive benefits package including equity, in addition to base pay.

Requirements

• Education: Bachelor’s Degree or equivalent experience
• Experience: At least 8 years in a solution or technical architect role focused on deploying Identity and Access Management (IAM) solutions
• Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS
• Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock)
• A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity
• Experience in a technical customer-facing position at a software company
• Proficient programming skills with a strong preference for Python as the primary language

Responsibilities

• Act as a Trusted Advisor, providing technical guidance on how Veza integrates into customer environments
• Design innovative and practical end-to-end technical solutions that align with business strategies and objectives
• Develop a deep understanding of customer architecture to prioritize their needs in escalations and product planning
• Train customers to become self-sufficient with the Veza platform
• Conduct Quarterly Business Reviews in collaboration with the Customer Success Management (CSM) team
• Perform health checks in customer environments to identify risks and assess overall value realization, including actionable recommendations for technical success

Preferred Qualifications

• Willingness to work outside of standard hours to collaborate with global IT services teams
• Familiarity with REST APIs and SDKs
• Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL)
• Experience with provisioning architecture and HRMS platforms
• A proactive individual who excels in a dynamic, fast-paced startup environment with shifting priorities and tight deadlines

Benefits

• Equity
• Competitive benefits package