Remote Senior Customer Success Engineer

Summary

Join Veza as a Senior Customer Success Engineer to help customers optimize their use of Veza, ensuring they realize value aligned with business KPIs. This results-driven role requires a candidate who excels in navigating complex and dynamic environments.

Requirements

• Bachelor’s Degree or equivalent experience
• At least 8 years in a solution or technical architect role focused on deploying Identity and Access Management (IAM) solutions
• Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS
• Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock)
• A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity
• Experience in a technical customer-facing position at a software company

Responsibilities

• Act as a Trusted Advisor, providing technical guidance on how Veza integrates into customer environments
• Design innovative and practical end-to-end technical solutions that align with business strategies and objectives
• Develop a deep understanding of customer architecture to prioritize their needs in escalations and product planning
• Train customers to become self-sufficient with the Veza platform
• Conduct Quarterly Business Reviews in collaboration with the Customer Success Management (CSM) team
• Perform health checks in customer environments to identify risks and assess overall value realization, including actionable recommendations for technical success

Preferred Qualifications

• Willingness to work outside of standard hours to collaborate with global IT services teams
• Familiarity with REST APIs and SDKs
• Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL)
• Experience with provisioning architecture and HRMS platforms

Benefits

• Competitive salary and equity packages
• 401(k) retirement plan
• Pre-tax health care, dependent care, and commuter benefits (FSA)
• Flexible medical, dental, and vision benefits
• Parental leave
• Flexible Time Off
• Monthly Connectivity Stipend