Remote Senior Customer Success Engineer

About the Opportunity

Veza is seeking a Senior Customer Success Engineer who will leverage their expertise to help customers optimize their use of Veza, ensuring they realize value aligned with business KPIs. This results-driven role requires a candidate who excels in navigating complex and dynamic environments and will report to the VP of Customer Success.

You Will:

• Act as a Trusted Advisor, providing technical guidance on how Veza integrates into customer environments.
• Design innovative and practical end-to-end technical solutions that align with business strategies and objectives.
• Develop a deep understanding of customer architecture to prioritize their needs in escalations and product planning.
• Train customers to become self-sufficient with the Veza platform.
• Conduct Quarterly Business Reviews in collaboration with the Customer Success Management (CSM) team.
• Perform health checks in customer environments to identify risks and assess overall value realization, including actionable recommendations for technical success.

Education:

• Bachelor’s Degree or equivalent experience.

Experience:

• At least 8 years in a solution or technical architect role focused on deploying Identity and Access Management (IAM) solutions.
• Experience with hosted platforms, including private/public cloud IaaS, PaaS, and SaaS.
• Proficiency with IAM protocols (SAML, OAuth, SCIM), governance, and identity providers (e.g., PingFederate, Okta, ForgeRock).
• A customer-centric approach to problem-solving, with a proven track record of managing end-to-end project lifecycles in an engineering capacity.
• Experience in a technical customer-facing position at a software company.

Preferred:

• Willingness to work outside of standard hours to collaborate with global IT services teams.
• Familiarity with REST APIs and SDKs.
• Knowledge of directory services (e.g., Active Directory, SQL, PostgreSQL).
• Experience with provisioning architecture and HRMS platforms.
• A proactive individual who excels in a dynamic, fast-paced startup environment with shifting priorities and tight deadlines.

Our Culture

We’re driven to build a strong company culture and are looking for individuals with solid alignment with the following:

• Ownership Mindset
• Act with Integrity
• Guardians of our Customers
• Opinionated Humility
• Build Trust, Earn Trust

What we offer

• Competitive salary and equity packages
• 401(k) retirement plan
• Pre-tax health care, dependent care, and commuter benefits (FSA)
• Flexible medical, dental, and vision benefits
• Parental leave
• Flexible Time Off
• Monthly Connectivity Stipend

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email [email protected]

About Veza

Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.