Remote Senior Customer Success Manager

Summary

Join our team at People.ai as a Customer Success Manager for Enterprise & Mid-Market customers to drive account planning, build success plans, and execute customer engagement playbooks. As a trusted advisor, you will accelerate customer adoption and expansion by achieving critical milestones and identifying opportunities.

Requirements

• Proven experience in customer success management, preferably with enterprise and/or mid-market accounts
• Strong track record of building and maintaining relationships with customer leadership in Sales, Marketing, and Operations
• Experience in driving account planning, executing customer engagement strategies, and delivering measurable outcomes
• Ability to identify and influence expansion opportunities within existing accounts
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with internal teams

Responsibilities

• Build and maintain strong relationships with customer leadership in Sales, Marketing, and Operations, acting as a trusted advisor
• Develop and execute account plans to drive customer success and achieve desired business outcomes
• Accelerate customer adoption and expansion by identifying opportunities and providing strategic recommendations
• Collaborate with internal teams (Sales, Delivery, Product, Engineering) to ensure smooth handoffs and continued value delivery
• Deliver measurable results, including high gross retention rates, customer health scores, and expansion within accounts