Remote Senior Customer Success Manager

Summary

Join Clari's EMEA team as a Senior Customer Success Manager to drive revenue accuracy and precision for Enterprise and Commercial customers. As a trusted revenue advisor, you will maintain high levels of adoption and engagement, advise on best practices, and proactively manage customer success throughout the lifecycle.

Requirements

• 4+ years experience in B2B SaaS Customer Success, Solutions or Business Consultant or Solutions Engineering roles
• Experience and knowledge with Salesforce required
• Experience within Revenue Operations (including strategy, processes, or tech stack) preferred
• Experience with sale engagement platforms and their usage in ‘go to market’ functions preferred
• Track record of customer retention and growth by driving adoption, engagement, and experience
• Manage own portfolio and additional projects and be able to prioritize work effectively
• Aptitude for learning software and staying current on industry best practices
• Excellent communication skills both internally and externally
• Comfortable learning in a dynamic, fast-paced environment and being able to handle ambiguity with a positive attitude
• Consistent diplomacy and poise while working through customer issues and escalations

Responsibilities

• Deliver valuable outcomes for Enterprise and Commercial customers and build strong customer advocates by maintaining high levels of adoption and engagement
• Advise customers on best practices for optimising their revenue operations by leveraging the Clari platform while staying up to date on industry trends
• Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
• Use a data driven approach and Clari technology to review portfolio and health indicators, with a view to identifying growth opportunities or potential risk in partnership with the Account Management teams
• Coordinate and deliver tailored enablement groups of end-users to 1:1 revenue leader to ensure confidence in the platform and cultivate customer accountability
• Run and facilitate in-person or virtual workshops to map out customer revenue objectives, cadences and workflows to help them optimise their ‘go to market’ functions
• Maintain regular customer cadences to foster partnership with customers, jointly with the Account Management team (e.g., Check-Ins, Executive Business Reviews)
• Drive effective discovery with customers to gain insight into their business needs or revenue objectives
• Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
• Provide oversight and escalation management to help resolve important customer issues in collaboration with other Clari teams (Support, Product & Engineering, Professional Services, etc.)

Benefits

• Team-bonding activities and company-wide events
• Flexible working hours and remote opportunities
• Annual Well-being and Professional Development Stipends
• Private Healthcare
• Pension
• Paid maternity and paternity leave
• Stock options