Remote Senior Support Engineer

Summary

Join Holycode as a Senior Support Engineer with strong skills and proven experience to dive into the LzLabs project team for a full-time engagement.

Requirements

• Excellent customer communication skills, both verbal and written
• Structured approach to gathering information from customers
• Flexible, outside of the box thinking
• Good knowledge of at least one scripting language such as shell or Python
• Good analytical skills for conducting root cause analyses and problem-solving
• Process-oriented approach with the ability to guide customers through support processes
• Eager to learn and dive deep into our product, demonstrating a genuine curiosity and enthusiasm for exploring new environments

Responsibilities

• Provide technical support to customers via emails, ticketing systems (e.g., JIRA) or phone calls
• Communicate effectively with customers to understand and address their concerns
• Conduct root cause analyses to identify and resolve underlying issues
• Lead customers through support processes and work with internal teams to ensure timely resolution of problems
• Assist in researching, diagnosing, and troubleshooting issues on the our Software Defined Mainframe platform

Benefits

• High-growth company in which you can find exciting and trend-setting challenges
• Familial working atmosphere in an open-minded multinational team
• All necessary equipment – up to you to decide what you prefer
• A budget for professional improvement (courses, conferences, books…)
• A budget for multi benefits platform (meal tickets, private medical insurance, private pension, etc)
• Budget for the mastery of the English and German languages
• Skilled and senior co-workers
• Opportunities to learn and grow with us