Remote Senior Director, Communications Agency

Want to be a bswifter?

bswift’s successful creation of an online benefits enrollment/administration system has provided a simple, intuitive, and engaging experience for both employers and their employees.  Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who manage their benefits with bswift.

We’re looking for motivated and goal-driven team members who can do what it takes to make a company great. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

As a Senior Director, you will help to lead Communication Agency, while also owning client relationships.  You’ll help to deliver revenue, ensure client satisfaction, manage and mentor team members, drive efficiency in the agency and drive growth.

The ideal candidate has a strong background in employee communication, with a focus on internal communication, change management, and HR. The ideal candidate also has experience managing people and knows how to lead in a growth-oriented environment.

You will succeed in this role if you have these traits:

• Growth mindset. You know what it means to work in an organization focused on growth. You actively seek opportunities to contribute to growth.
• People leader. You know how to lead, engage and motivate your team. You recognize what it takes to get the best out of people.
• Proactively collaborative. You seek out opportunities to share and seek information from peers and colleagues in pursuit of transparency and consistency.
• Strategic planner. You help clients see the big picture and think strategically. You set clear objectives, probe with questions and help them solve problems in ways they didn’t expect. You’re an expert influencer.
• Relationship expert. You constantly seek ways to build, nourish and grow relationships with clients.
• Communication master. You know it all and have advanced skills in writing and editing, channels (including digital), facilitation and measurement. You can leverage content from multiple sources and work with many contributors.
• Creative thinker. You enjoy the challenge of thinking about a problem in new ways. You’re able to express complex concepts as simple, clear ideas.
• Business guru. You understand the dynamics of the business world and can learn quickly about new issues.

Responsibilities

Own a book of client business. Accountable for the revenue, client satisfaction, quality of work and relationship for your book.

Manage a team of people. Responsible for mentoring, career development and providing timely and actionable feedback.

Collaborate with other functions, including operations, client services, sales, creative services and marketing to ensure client satisfaction, drive efficiency and support organizational objectives.

Act as a trusted advisor, engaging directly with clients to understand their unique objectives and challenges and providing expert communication counsel.

Develop and pitch comprehensive multi-channel communication strategies aligned with client goals and organizational objectives.

Drive sales initiatives by identifying opportunities to expand existing client relationships and participate in sales pursuits with prospective clients.

Act as client lead by providing client management and leadership for large, complex client engagements, managing project budget, scope, and scope creep.

Requirements

10-15 years of experience in employee communication and change management with a corporation or consulting firm/agency.

Bachelor’s degree in communication, business or public relations.

Strong written and oral communication skills, demonstrating creativity and technical expertise.

Experience leading and managing teams, especially in growth-focused organizations

Knowledge of current communication and change management trends and related technology (e.g. digital and social media), and proven ability to apply that knowledge to client-focused solutions.

Experience in client management.

Proven ability to leverage other internal resources (e.g. colleagues across different teams) to address challenges.

Exceptional communication, presentation, and interpersonal skills.

Benefits communication experience is preferred.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

bswift is an equal opportunity/affirmative action employer.

At bswift, our values are Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be A Great Place To Work. We pride ourselves on having an engaged, friendly and smart team that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth.

bswift was named one of Chicago’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, 2020 and 2021, as well as one of the Nation’s Best and Brightest Companies to Work For® in 2014, 2015, 2016, 2017, 2018, 2019, and 2020.

We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

If you have what it takes to join our award-winning culture, we’d love to hear from you!