Senior Director, Customer Success

Summary

Join AccuWeather as Senior Director of Customer Success and drive customer satisfaction and retention through strategic leadership and a customer-centric approach.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred
• 7+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role
• Proven track record of driving customer satisfaction and retention in a B2B environment
• Strong analytical skills, with the ability to interpret data and derive actionable insights
• Excellent communication and interpersonal skills, with a passion for building relationships

Responsibilities

• Develop and execute a comprehensive customer success strategy that aligns with AccuWeather’s business objectives, enhancing customer engagement and loyalty
• Lead, mentor, and inspire a team of customer success managers and specialists to deliver exceptional service and support to clients
• Build and maintain strong relationships with key stakeholders at client organizations, understanding their needs and ensuring they are met effectively
• Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on progress to executive leadership
• Oversee the onboarding process for new clients, ensuring they are equipped with the knowledge and tools needed to succeed with AccuWeather’s offerings
• Implement processes for gathering and analyzing customer feedback to inform product development and improve service offerings
• Work closely with sales, marketing, and product teams to identify upselling opportunities and advocate for customer needs in product development discussions
• Proactively identify and address potential issues that may affect customer satisfaction or retention

Benefits

• Comprehensive healthcare and dental benefits
• 401(k) retirement plan with 50% company match
• A collaborative work environment