Remote Senior Director, Customer Success

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AccuWeather

📍Remote - United States

Job highlights

Summary

Join AccuWeather as Senior Director of Customer Success and drive customer satisfaction and retention through strategic leadership and a customer-centric approach.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field; MBA preferred
  • 7+ years of experience in customer success, account management, or a related field, with at least 5 years in a leadership role
  • Proven track record of driving customer satisfaction and retention in a B2B environment
  • Strong analytical skills, with the ability to interpret data and derive actionable insights
  • Excellent communication and interpersonal skills, with a passion for building relationships

Responsibilities

  • Develop and execute a comprehensive customer success strategy that aligns with AccuWeather’s business objectives, enhancing customer engagement and loyalty
  • Lead, mentor, and inspire a team of customer success managers and specialists to deliver exceptional service and support to clients
  • Build and maintain strong relationships with key stakeholders at client organizations, understanding their needs and ensuring they are met effectively
  • Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on progress to executive leadership
  • Oversee the onboarding process for new clients, ensuring they are equipped with the knowledge and tools needed to succeed with AccuWeather’s offerings
  • Implement processes for gathering and analyzing customer feedback to inform product development and improve service offerings
  • Work closely with sales, marketing, and product teams to identify upselling opportunities and advocate for customer needs in product development discussions
  • Proactively identify and address potential issues that may affect customer satisfaction or retention

Benefits

  • Comprehensive healthcare and dental benefits
  • 401(k) retirement plan with 50% company match
  • A collaborative work environment

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