Remote Senior Guest Operations Specialist

Summary

Join our team as a Senior Guest Operations Specialist and contribute to making people feel at home wherever they choose to live. You will be responsible for the full operational set-up and maintenance coordination of Blueground properties, managing photoshoots, driving down operational costs, and ensuring high standards of client experience.

Requirements

• Bachelor's degree
• Results-oriented go-getter; great at multitasking and managing competing priorities
• Exceptional communication and organizational skills
• Project management experience while working under tight deadlines is considered a plus
• Problem solver, with ability to work in a fast-paced and 'get the job done' culture
• Fluent in Google Suite and MS Office; experience with inventory management systems is a plus
• Guest-centric mindset
• Experience in hospitality or real estate is considered a plus
• Enthusiasm to own a part in driving operational excellence
• Detail-oriented

Responsibilities

• Full operational set-up and maintenance coordination of Blueground properties (furnishing, supplies, services, etc) according to brand style and guidelines
• Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on Blueground’s photoshoot guidelines
• Drive down operational costs and constantly improve processes, while upholding Blueground’s quality standards
• Liaise with vendors and external business partners ensuring that our guests enjoy high standards of client experience
• Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams
• Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests
• Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics

Benefits

• Competitive salary and Annual Performance Bonus
• Blueground Stock Option Plan
• Flexible paid time off
• Group Health Insurance program
• Enhanced Parental Leave
• Dynamic working environment with talented people
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!