Remote Senior Program Manager

Summary

Join our team as a Senior Program Manager, responsible for managing complex customer implementation programs and driving successful delivery. The ideal candidate will have a proven track record of program and project management with exceptional leadership skills.

Requirements

• Bachelor’s degree
• 8+ years of experience in program and project leadership roles
• 5+ years of experience with software development, implementation or integration projects either in a leadership role or as a major team contributor
• PMP or PgMP Certification required
• ERP/MMIS experience required (or equivalent)

Responsibilities

• Primarily leads programs and reporting for assigned customer accounts and where program management is required for complex customer implementations
• Develop and implement program management frameworks, methodologies, and standards to drive consistency and efficiency across programs
• Provide strategic direction and guidance to program teams, establishing clear program goals, objectives, and success criteria
• Oversee the end-to-end program lifecycle, from program initiation to closure, ensuring the successful delivery of program outcomes within defined scope, budget, and timeline
• Conduct program planning, including resource allocation, budgeting, and risk assessment. Monitor program performance against Objectives and Key Results (OKRs) and take corrective actions as needed
• Collaborate closely with cross-functional teams, stakeholders, and executive leadership to ensure effective communication, coordination, and alignment throughout the program execution
• Manage and mentor project managers and project teams, providing guidance, support, and leadership to drive high performance and professional development
• Identify and manage program risks and issues, developing appropriate mitigation strategies. Escalate critical issues and risks to executive leadership when necessary
• Develop and maintain strong relationships with key stakeholders, including internal teams, clients, vendors, and partners. Foster a collaborative and positive working environment
• Develop and deliver executive-level program updates, status reports, and presentations. Provide regular program performance updates to executive leadership and stakeholders (internal and external)
• Monitor industry trends, emerging technologies, and best practices related to program management
• Conduct program post-mortem reviews to capture lessons learned and identify opportunities for process improvements. Leverage insights to enhance future program execution and delivery
• Drive a culture of continuous improvement, innovation, and operational excellence within the program management function
• Maintains product knowledge to increase efficiency in delivery of products

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Accident and life insurance
• 401k matching
• Paid-time off
• Education reimbursement