Senior Site Reliability Engineer

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

Requirements

• Bachelor’s degree in computer science or related technical discipline
• 5+ years of technical engineering experience with coding in languages including, but not limited to, Java, JavaScript, or Python OR equivalent experience
• 5+ years of customer-facing experience, ability to present to security and compliance customer teams, proven communication skills
• Strong knowledge of shell scripting and one of the general-purpose languages such as Golang, Python, Bash, or NodeJS
• Experience in hands-on DevOps
• Experience with analyzing and improving the efficiency, scalability, and stability of various system resources
• Experience in Linux, as well as TCP/IP, HTTP, and other common network protocols
• Experience with public cloud environments (GCP/AZURE/AWS)
• Experience with Docker and Kubernetes
• Experience with 'Infrastructure as a code' tools such as Ansible, Puppet, Terraform, Pulumi or similar
• Experience with observability tools such as Prometheus, Grafana, Thanos, OpenTelemtry, etc
• Experience with CI/CD systems such as Jenkins and GitOps tools such as ArgoCD

Responsibilities

• Ensure high uptime and reliability of Crossix’s production environment, on-prem and cloud
• Take responsibility for managing the production environment, security, change management, deployment, architecture, and tools
• Lead technical calls with business partners to explain how our applications are architected, understand requirements, and handle production problems
• Perform root cause analysis for complex failures and offer modern solutions and tools
• Utilize Grafana to develop effective dashboards that provide key insights and system performance
• Analyze performance and stability issues and create in-house automation tooling
• Work closely with DevOps, R&D, product, and integration managers to enable automated CI/CD methods
• Design, develop, and drive troubleshooting & mitigation tools as part of driving self-healing agenda
• Constantly improve the technology stack, supporting the data growth

Preferred Qualifications

• Managing noSQL databases such as ElasticSearch, Redis, or similar
• Microservice design patterns and RESTful web services
• Experience working with BigData tools such as Spark, Trino, Airflow, etc
• Understanding of application security in a cloud environment
• Excellent communication skills and a sense of ownership with a systematic problem-solving approach