Remote Senior Solutions Engineer

Summary

Join the Solutions Engineering team at Grafana Labs and make a difference by educating customers on Grafana technology through demos, hands-on enablement, presentations, technical evaluations, and ongoing interaction. As a Solutions Engineer, you will partner with the Sales team to qualify and close opportunities, effectively communicate with customers and internal teams, and drive product conversations based on customer needs.

Requirements

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
• Love solving technical challenges and thrive on bringing creative solutions to our customers
• Technical mindset and a desire to grow technically

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Benefits

• Equity
• Bonus (if applicable)