Remote Senior Technical Account Manager

Summary

Join our team as a Sr. Technical Account Manager (TAM) to lead and manage post-launch initiatives for our clients, implementing new features and functionality, maintaining and upleveling the overall technical health of integrations.

Requirements

• Minimum 5 years professional experience
• 3+ years experience in a client-facing technologist role, driving technical project leadership and/or technical account management in an enterprise setting
• Strong technical acumen: analytical capabilities with proficiency in SQL, prior experience working with technical systems and the ability to quickly learn new technologies and systems
• Effective and credible leading outcomes-focused client conversations. Ability to influence stakeholders' decision making
• Experience communicating clear technical and business requirements to engineering: Understanding client needs, synthesizing requirements, and steering solution design to meet business and operational needs

Responsibilities

• Manage the technical aspects of Cedar’s relationship with our most strategic and high-value clients
• Externally, liaise with operational and technical client stakeholders to drive product adoption and integration health
• Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers
• Provide technical governance and develop technical account plans
• Directly manage client integration health and mitigate risks. Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation
• Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives

Benefits

• Competitive pay
• Equity (for qualifying roles)
• Health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally